News

Reducing Warranty Claims With a Job-Site Touch-...

Most warranty claims in flooring installation aren't defects in the product or the installation method. They're cosmetic issues — a visible scratch, a chipped plank edge, a seam that doesn't...

How to Price Touch-Up Work Into Your Flooring B...

Most flooring contractors don't price touch-up work separately. They do it at job close because it's the right thing to do, it takes time and materials, and then they don't...

The Touch-Up Products Professional Installers A...

A homeowner in a hardware store looking at the touch-up aisle faces the same problem as a first-time installer: too many options, no clear differentiation, and packaging that all claims...

How to Handle Client Callbacks on Flooring Dama...

 A callback call comes in two days after handover. The client noticed a scratch near the baseboard, a chip at the doorway threshold, a nail mark that wasn't addressed before...

Touch-Up Best Practices for White-Glove Deliver...

The piece leaves the warehouse in perfect condition. Somewhere between the loading dock, the delivery truck, a tight stairwell, and the final positioning in a customer's dining room, a chip...

How to Build a Touch-Up Kit for Your Flooring C...

Most flooring companies don't have a standardized touch-up kit. Installers improvise — pulling a marker from someone's toolbox, using a leftover wax stick from the last job, hoping the color...